Refund Policy
At Cricazon, we strive to ensure that our customers are completely satisfied with their purchases. However, if you need to request a refund, we have a straightforward process in place to handle your request.
Eligibility for Refund
You are eligible for a refund if:
- The product is defective or damaged upon arrival.
- The product received is not as described on our website.
- You received the wrong product.
- The product is unopened and in its original condition, and you request a refund within 30 days of purchase.
Refund Process
- Contact Us: Please contact our customer support team at [email protected] with your order details and a description of the issue.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Return Shipping: You are responsible for the return shipping costs unless the product is defective or damaged. In such cases, we will cover the return shipping costs.
- Inspection: Once we receive the returned product, we will inspect it to verify the issue.
- Refund Approval: If the return is approved, we will process your refund within 15 business days. The refund will be credited to your original payment method.
Non-Returnable Items
- Certain items are non-returnable, including:
- Custom-made or personalized items.
- Items marked as "final sale" or "non-returnable" on the product page.
- Consumable items such as cricket balls and training equipment.
Exchanges
If you wish to exchange an item, please follow the same process as outlined above for refunds. Once we receive the returned product, we will send the replacement item to you.
Customer Responsibility
Please ensure that you return the product in its original condition and packaging. Any damage caused by improper handling or use will not be eligible for a refund or exchange.
Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team at [email protected] We are here to help and ensure your satisfaction.